Patient Information

Appointment

The first step towards a beautiful, healthy smile is to schedule an appointment. Please contact our office by phone or complete an online appointment request.

Patient Forms

If you are a new patient to our office, please visit our patient forms page to access our new patient forms. Thank you and please contact our office if you have any questions at all.

Cancellation Policy

We require 24 hours notice for alI cancellations. Any cancellations within 24 hours of your scheduled appointment may result in a $25 cancellation fee. Any missed appointments without notice or arriving for your appointment later than 20 minutes without notice will incur a $50 fee. Thank you for your understanding of this policy as we strive to keep appointment times available to all of our patients.

Financial Policy - Patient Billing

For your convenience we accept Visa, MasterCard, American Express, Discover and Care Credit. We deliver care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact Jamie at Grand Rapids Office Phone Number  (616) 363-3712. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make arrangements for a monthly payment plan but this must be done prior to the actual procedure.

Dental Insurance

We work with most dental insurance companies including some but not all plans through Delta Dental, Blue Cross Blue Shield, Cigna, Aetna, MetLife, ASR, ADN, SET SEG, UnitedHealth, Assurant, VariPro, Always Care, Companion Life, Priority Health, Meritain, Humana, Guardian and many more.

With your permission, we will submit claims to your insurance company. You are responsible for any portion unpaid by insurance for any reason. We encourage you to check on your insurance coverage for updates or changes before coming in the office so we can have the most up to date information on file.

Please Note: Any Unpaid Amount, Or Co-Pay Is Due At The Time Of Service